Borrowing from the Institute of Healthcare Improvement, (IHI) http://www.ihi.org, A2JBC has developed the Access to Justice Triple Aim and Measurement Framework.
The A2J Triple Aim is a single goal with three interrelated elements:
- Improved population access to justice
- Improved user experience of access to justice, and
- Improved costs.
Implicit in the concept of the Triple Aim is the importance of measuring all three elements to understand whether and how the goal of access to justice is achieved.
As a step toward aligning justice system stakeholders around a common approach to access to justice measurement, A2JBC has developed an A2J Measurement Framework [PDF]. This framework serves two complementary purposes:
- It provides an overall measurement framework to monitor the experience of the population (and sub-populations) in accessing the justice system and provides evidence of the value (costs and benefits) of improved access to justice; and
- It provides justice system stakeholders with a shared frame of reference to align their efforts to monitor, evaluate and learn from the impact of their respective initiatives to improve access to justice.
A2JBC hopes that its partners and stakeholders will chose to use the framework when measuring access to justice or the outcomes of a particular initiative.
The goal is not to ensure that the impacts of all access to justice initiatives are measured in the same way – using standardized indicators or a single methodology. Given the varied nature of access to justice initiatives, it is neither desirable nor possible to impose a one-size-fits-all outcome measurement model.