A2JBC knows that it cannot achieve access to justice solely through its own efforts. But it can make a difference.
In 1995, wolves were reintroduced into Yellowstone National Park to control the deer population. The reintroduction of the wolves ended up changing the entire ecosystem of the park, and even changed the course of the river. How Wolves Change Rivers:
What is A2JBC’s “wolf factor”? The answer may not yet be determined, but we think it has to do with aligning justice system stakeholders around a new approach to changing the justice system – an approach that requires a shift in justice system culture.
Framework for Action
A2JBC’s Framework for Action [PDF] outlines the A2JBC approach, which is:
- experimental, and
A central element of the Framework for Action is looking at the justice system from the user’s perspective. One way to do this is to find ways to include users of the system as partners in improving it.
A user-centred perspective leads to a multi-disciplinary approach because, from the point of view of the user, legal problems are usually only one aspect of a larger problem that has economic, social, psychological and other aspects.
The Access to Justice Triple Aim
A key element of the Framework for Action is the Access to Justice Triple Aim. This is one aim that balances three elements:
- improved population access to justice,
- improved user experience of access to justice and
- improved costs.
One of A2JBC’s first strategies to improve access to justice in BC is to align justice stakeholders around a common approach to measurement using the A2J Measurement Framework [PDF] and User Guide [PDF].